simenang Privacy Policy

When you install our simenang Android APK or access simenang.app through your iOS browser, you're providing us with personal data — your email, identity documents, payment details, and wagering activity. This page describes what we collect, how we use it, how we keep it protected, and what rights you have over your information.

We at simenang take data protection seriously. Your identity documents are encrypted the moment you upload them. Your payment methods are tokenized — we never store full card or account numbers. Your betting history and balance are held on secure servers. This privacy policy explains our commitments and practices across every part of the simenang experience, from signup through deposit, live wagering, and withdrawal.

We do not sell your data. We do not share your details with advertisers or data brokers. We do not use your information for purposes you haven't consented to. Our service operates under jurisdiction-restricted access — meaning we verify your location and ensure you're eligible to use simenang before allowing any account activity.

What Data We Collect on simenang

Our data collection starts at signup. We ask for your full name, email address, and a secure password. Once you create your account, you cannot wager until you complete identity verification — we ask for a government-issued ID (passport, national ID, or driving licence) and proof of address (utility bill, lease agreement, or bank statement). We collect this to comply with anti-money-laundering regulations and to ensure only eligible individuals use simenang.

We collect payment information when you deposit. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we receive a tokenized reference — never your full account number. If you use e-wallet or bank transfer via mobile banking, local payment, online payment, or e-wallet, we log the transaction ID and timestamp but do not store your bank credentials. We also collect IP addresses, device type, and mobile operating system to detect fraud and confirm account access from expected locations. Your betting activity — match selections, stake amounts, odds, and outcomes — is logged for settlement and dispute resolution.

How We Use Your Data

We use your personal data for five core purposes. First, account management — we need your name and email to create and administer your account, reset your password, and send transaction confirmations. Second, verification and compliance — we verify your identity and location to ensure you're eligible to use simenang under local law. Third, fraud detection — we analyze your login patterns, deposit methods, and withdrawal requests to catch unauthorized access and money-laundering attempts. Fourth, payment processing — we share tokenized payment references with our payment processors to deposit and withdraw funds. Fifth, customer support — we use your account history to respond to your questions about games, markets, or transactions.

We do not use your data for marketing unless you opt in. We do not sell your email to third-party marketers. We do not track your online behaviour across other websites. We do not use your information to profile your betting preferences for personalized advertising — if you receive push notifications about new tournaments on Liga 1 or Piala AFF, it's because you've enabled notifications, not because we've profiled your past wagers.

Third-Party Processors and Data Transfers

Our servers operate globally — some simenang infrastructure sits in Europe, some in Asia. This means your data may be transferred outside Indonesia. We apply the same encryption and security standards regardless of server location. We have data processing agreements in place with cloud providers, payment processors, and identity verification vendors that require them to treat your data as confidentially as we do.

We engage vendors for specific purposes: identity verification (we use a third-party document scanner to process your ID), payment processing (our payment partners process deposits and withdrawals), and customer support (our chat team accesses your account history to help you). All vendors sign confidentiality agreements. None of them can use your data for their own marketing. You can contact our support team if you want to know which vendors handle your information.

• 1
  Data we collectWhat

  Email, identity documents, payment methods, IP address, device type, betting activity, transaction history.

• 2
  How we use itWhy

  Account management, legal compliance, fraud detection, payment processing, customer support.

• 3
  Third partiesSharing

  Payment processors, identity verification vendors, cloud providers — all under strict confidentiality agreements.

• 4
  Your rightsControl

  Access your data, request corrections, delete your account, opt out of marketing, withdraw consent.

Your Rights and Data Deletion

You have the right to request a copy of all personal data we hold about you. You can ask us to correct inaccurate information (for example, if we've recorded your name incorrectly). You can request that we delete your account and associated data — though we may retain transactional records for legal or regulatory reasons for up to seven years. You can withdraw your consent to push notifications, promotional emails, or cookie tracking at any time through your account settings.

If you believe we've mishandled your data, you can lodge a complaint with our support team through your account settings, available in English. We will investigate and respond within 30 days. If you're unsatisfied, you also have the right to contact your local data protection authority — in Jakarta, Surabaya, Bandung, or Medan, this may be handled through regional consumer protection offices or regulatory bodies overseeing online gaming operators.

Cookies, Security, and Data Retention on simenang

Our simenang app and website use cookies to keep you logged in and to remember your preferences. Session cookies are deleted when you close your browser. Persistent cookies stay for up to one year and help us recognize you on your next visit. You can clear cookies through your browser settings on iOS or Android, though this will log you out. We do not use cookies for tracking across other websites.

We encrypt your data in transit using TLS (Transport Layer Security) — the same standard used by banks. Your password is hashed with a strong algorithm and never stored in plain text. Your identity documents are encrypted at rest. Your payment method is tokenized. If you enable two-factor authentication, your 2FA codes are valid for only subject to verification and cannot be reused. Our servers are protected by firewalls and regular security audits.

We retain your data for as long as you're an active simenang account holder. If you delete your account, we purge personal data (name, email, documents) within 30 days, except where we're required to keep records by law. Transaction history is kept for seven years for regulatory compliance. Backup copies of deleted data are removed from our disaster-recovery systems within 90 days.

This privacy policy was last updated and reflects our current practices on simenang. If we make material changes — such as collecting new types of data or sharing information with new vendors — we will notify you via email and update this page. We recommend reviewing this policy periodically to stay informed about how we protect your data on simenang.